Evolve Care Group
Supporting a leading care company in the South West of England to communicate between its sites and recruit new staff.
Evolve Care Group
Evolve is a family of organisations who provide care, and have gained an outstanding reputation for care services across their sites in the South West of England, London and Dubai. It’s easy to see why, considering their forward-thinking, proactive approach to business. Their head office site in Bristol is fully equipped with a training suite that includes a mock care home.
Taking on new staff is a big challenge within the care sector, so when Evolve approached us, they needed a better system that allowed them to handle a greater volume of calls. There was also a need for compliance and call recording features, as well as scalability since they are growing so fast.
Services we provide
“ From the outset, Bluecube were incredibly helpful and supportive. The support team was always on hand if we ever had any questions or queries, and they always came back to us very quickly.“
Rebecca Cox - HR Director
Managing a growing workforce
In a growing sector with huge demands for staffing, the recruitment and HR functions at Evolve Care Group are especially fast-paced. A high volume of calls needs to be made both domestically and internationally in order to meet these demands, supporting their operational needs across their various sites with trained personnel. Wildix has enabled them to take more calls than ever before.
Evolve are also conscious of their requirement for quality assurance, compliance and training, so recordings of these calls are especially valuable to them. Use of a cloud-based system has given them access to data and recordings which enable them to manage the performance of their team and ensures their leadership are clued in on precisely how their team are communicating.
Moving to a bigger office meant that Evolve had to reassess their communications infrastructure. The growth of the team, the launch of the training academy and expansion of their operations meant that more people needed to be communicating effectively than ever before.
Bluecube offered Wildix as the ideal system for the Evolve team as it would enable swift deployment, easy onboarding and maximise flexibility. We learned of their need to work remotely and across a multitude of sites, so it was determined that Wildix would fulfil their requirements perfectly.
Since working with Bluecube, Evolve are communicating more effectively than ever before, both between departments and throughout their external communications. They are handling more than double the volume of calls and their team is fully accountable for the volume, duration and quality of their calls.
“Switched over to Bluecube for our business phones this year – really smooth handover, managed expertly by Paul and his team from start to finish. With remote working here to stay in some capacity, the flexibility of Wildix is something our business will get a huge benefit from. It’s made our internal team communications easier and our client-facing phone system far more professional. Wish we’d made the switch sooner!”