Helping a UK manufacturer of solar panels to drive efficiency and succeed in the sustainable energy sector
Viridian Solar is an ISO certified UK manufacturer of roof integrated solar panels, based near Cambridge where all their solar products are also designed. They are pioneers in the manufacture of integrated solar solutions, amid a growing demand for better, more efficient solar panels in the UK construction industry.
Bluecube were approached to support their transition from a traditional telephone system to a cloud-based system. In an increasingly competitive market, it was recognised that effective communication was the key to success.
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“ Thanks to Bluecube for making our transition to internet telephony straightforward. The pandemic may have given us the push to make the move but the advantages of the system will benefit the company long into the future. Calls are clear and highly reliable.“
Stuart Elmes, Director
Retaining all the established phone numbers was very important for the team at Shard Capital. A high level of functionality was required from their chosen platform, including call recording and archives call recordings for industry compliance. As a productive organisation, they needed a solution that could help them communicate effectively both externally and internally.
In our initial meeting with the client we discussed the various products available from Bluecube and gave a brief demonstration of each solution. The organisation wanted to maintain desk phones for staff when they were in the office but roll out UCaaS licences so that the team could opt to work from a laptop, PC, Mac, tablet or smartphone when working remotely.
A multiple user Wildix UCaaS solution was deployed by Bluecube for staff based at head office in Cambridge and the team working remotely. Wildix is a browser-based solution allowing the user to follow a URL and login with a username and secure password on any chosen device.
The service delivery team liaised with the team at Viridian Solar to agree on the solution architecture. Inbound ring patterns, hunt groups, features and individual user rules were applied before the account was built and configured to specification prior to the installation.
Due to COVID-19 restrictions the service delivery team at Bluecube conducted remote installations and training. Equipment was delivered ready to plug and play, credentials and login information provided to end users and a training programme agreed with all new customers.
The team at Bluecube worked with the client to build a hybrid UCaaS solution. Hardware and software were deployed to provide a communication solution that allowed telephony, video calls, video conferencing, chat, file sharing and real time presence services.
The Wildix deployment at Viridian Solar has safeguarded the business against any need to work remotely now or in the future. Staff can work just as effectively at home as they can in the office and access all communication tools from any location. The mobile application that comes as standard with Wildix even allows the end user to work effectively whilst travelling. Managing call and seeing live presence is as easy from a mobile device as it is from a laptop, tablet, PC or Mac.